Knowledge Base

Build a comprehensive knowledge base to power your AI agent

Adding Content

You can add content to your knowledge base in several ways:

Manual Entry

Type or paste content directly into the knowledge base

File Upload

Upload PDFs, text files, and documents

URL Scraping

Automatically extract content from web pages

Best Practices

  • Include comprehensive information about your products and services
  • Add frequently asked questions and answers
  • Include business hours, location, and contact information
  • Keep content up-to-date as your business evolves
  • Organize content by category for better AI understanding

How AI Uses Your Knowledge Base

When a customer asks a question, the AI:

  1. Searches your knowledge base for relevant information
  2. Uses semantic search to find the best matches
  3. Generates a response based on the found content
  4. Provides accurate, context-aware answers
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