Analytics

Track and analyze your AI agent's performance

Available Metrics

Conversations

  • • Total conversations
  • • Active sessions
  • • Average response time

Appointments

  • • Scheduled appointments
  • • Cancellations
  • • No-shows

Voice Calls

  • • Total calls
  • • Average duration
  • • Call outcomes

Engagement

  • • Messages per conversation
  • • Customer satisfaction
  • • Popular questions

Accessing Analytics

View your analytics in the dashboard:

  • Go to your Dashboard
  • View the analytics overview on the main page
  • Check detailed metrics in the Analytics section
  • Export data for external analysis

Using Analytics

Use analytics to:

  • Identify common customer questions and improve your knowledge base
  • Track appointment booking trends
  • Monitor AI performance and response quality
  • Optimize your business hours based on customer activity
← Knowledge BaseDocumentation Home →